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Computer locks down at screen saver

Using MacBook Pro with 13.2 Ventura

The computer locks down when the screen saver gets activated


Needs re-boot to start up

MacBook Pro 13″, macOS 13.2

Posted on Feb 1, 2023 2:47 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2023 2:44 AM

Well user choice


But a caveat to consider before going that route.


If the issue is a Third Arty Application installed and used on this computer s the Real Issue, reinstating the OS may not solve the issue


Reinstalling the OS over the Existing OS will only correct missing or corrupted elements of the OS.


You may consider looking at the below and see of any of the Listed Application apply to this situation.


Any Third Party Applications that will interfere with the normal operation of the OS,  is an invitation for disaster and comprise the Operating System


Certain Applications maybe available on the Apple Apps Store - this only means the Developer is prepared to pay Apple a portion on each sale. What the Application may do to the computer is up to the User to check this out before purchase


Any of the below should be removed as per Developers Instructions 


1 - Disk Cleaner 


This will include CleanMyMac


MacKeeper,


Dr Cleaner Pro Plus


Open Cleaner one Pro


2  - Third Party Security Software 


This will include BitDefender


This will included Norton Antivirus 


 Sophos Av Software


Intego AntiVirus


 McAfee


Avast AntiVirus


Ad Guard,


 Webroot ,


 ESET ,


 Avira ,


AVG AntiVirus  


 avira antivirus 


Trustee  


AntiVirus for Mac


F-Secure


Securemac


Read some of the posting and arrive at your own conclusions.


The The Built in Security  is all that is required.


Part 2 of 2


Specific to CMM, MacKeeper and Dr Cleaner Pro Plus 


Some Contributors suggest restarting in Recovery Mode and choosing to Reinstall the Operating System over  the existing installation. 


This may or may not replace elements of the Entire Operating System including the Home Folder ( User Account )  and replace any corrupted or removed elements of the Operating System and make thing right.


Then there are Other Contributors ( like myself ) would suggest  from this link Use Disk Utility to erase a Mac with Apple silicon.


For Intel computer >> Use Disk Utility to erase an Intel-based Mac followed by How to reinstall macOS


Thereafter to start from scratch and install all Required Application directly from the Apple Apps Store or Directly from the Developer.


If going this route - I suggest Not using Startup Assist to migrate things back as this will probably Re-Introduce the existing  issue that existed when the TM Backup was made 

Similar questions

14 replies
Question marked as Top-ranking reply

Feb 2, 2023 2:44 AM in response to susantha

Well user choice


But a caveat to consider before going that route.


If the issue is a Third Arty Application installed and used on this computer s the Real Issue, reinstating the OS may not solve the issue


Reinstalling the OS over the Existing OS will only correct missing or corrupted elements of the OS.


You may consider looking at the below and see of any of the Listed Application apply to this situation.


Any Third Party Applications that will interfere with the normal operation of the OS,  is an invitation for disaster and comprise the Operating System


Certain Applications maybe available on the Apple Apps Store - this only means the Developer is prepared to pay Apple a portion on each sale. What the Application may do to the computer is up to the User to check this out before purchase


Any of the below should be removed as per Developers Instructions 


1 - Disk Cleaner 


This will include CleanMyMac


MacKeeper,


Dr Cleaner Pro Plus


Open Cleaner one Pro


2  - Third Party Security Software 


This will include BitDefender


This will included Norton Antivirus 


 Sophos Av Software


Intego AntiVirus


 McAfee


Avast AntiVirus


Ad Guard,


 Webroot ,


 ESET ,


 Avira ,


AVG AntiVirus  


 avira antivirus 


Trustee  


AntiVirus for Mac


F-Secure


Securemac


Read some of the posting and arrive at your own conclusions.


The The Built in Security  is all that is required.


Part 2 of 2


Specific to CMM, MacKeeper and Dr Cleaner Pro Plus 


Some Contributors suggest restarting in Recovery Mode and choosing to Reinstall the Operating System over  the existing installation. 


This may or may not replace elements of the Entire Operating System including the Home Folder ( User Account )  and replace any corrupted or removed elements of the Operating System and make thing right.


Then there are Other Contributors ( like myself ) would suggest  from this link Use Disk Utility to erase a Mac with Apple silicon.


For Intel computer >> Use Disk Utility to erase an Intel-based Mac followed by How to reinstall macOS


Thereafter to start from scratch and install all Required Application directly from the Apple Apps Store or Directly from the Developer.


If going this route - I suggest Not using Startup Assist to migrate things back as this will probably Re-Introduce the existing  issue that existed when the TM Backup was made 

Feb 1, 2023 3:12 AM in response to susantha

Has the User enable Hot Corners ?


Or is this some Other Type of " Locks Down " you are referring to ?


Use hot corners on Mac


You can use the corners of the screen as hot corners, to quickly start actions when you move the pointer to a corner. For example, you can start the screen saver when you move the pointer to the top-left corner of the screen, or lock the screen when you move the pointer to the top-right corner.

Tip: By default, the bottom-right hot corner is set to Quick Note, so you can quickly open a note to jot down your thoughts at any time. See Start a Quick Note.


  1. On your Mac, choose Apple menu  > System Settings, then click Desktop & Dock  in the sidebar. (You may need to scroll down.)
  2. Click Hot Corners on the right.
  3. For each corner you want to use, click the pop-up menu, then choose an option, such as Notification Center, Launchpad, or Lock Screen.
  4. To use a modifier key with the hot corner, press and hold the Command, Shift, Option, or Control key, or a combination of these keys, while viewing the pop-up menus.
  5. Click Done.


Feb 2, 2023 1:18 AM in response to susantha

Seven steps to trouble shoot and strongly suggest starting from the first and work ones' way down the list.


If you reach step 5 - Test in the Newly Created Account is the same issue is presented or Not.


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 

Feb 3, 2023 3:21 AM in response to susantha

Problem: Other problem


Description: MacBook on Ventura freezes after a few minutes of inactivity.. Screen saver not activated


Hardware Information:


  MacBook Pro (13-inch, M1, 2020)


Q - Antivirus software: Apple and Cylance


A - Remove as per Developers Specific Instructions 


https://www.blackberry.com/us/en/products/cylance-endpoint-security/cylance-protect


The The Built in Security  is all that is required to protect the computer.


There is Adware & Malware which will affect the computer and is generally downloaded from “ Shady “ Websites or Developers who Inject this software into the download.


A - Specific to Big Sur macOS 11 and above.


The Operating System resides in a Sealed and Read Only Volume that can not be opened by the User.


Should Malware be installed, it would ONLY Affect the User Account in which it ws installed in and not the Whole Operating System


System Extensions:


Q -   [Running] CylanceEsExtension - version 1.4.100.466 (Cylance, Inc. - 2021-01-14)


    Application: /Applications/CylanceES.app - version 1.4.100.466 (Cylance, Inc. - 2021-08-04)


    Description: This system extension checks for malware and stops it from infecting the machine.




[Other] com.cylance.agent_service.plist (Cylance, Inc. - installed 2021-01-14)


    Executable: /Library/Application Support/Cylance/Desktop/CylanceSvc.app/Contents/MacOS/CylanceSvc




  [Loaded] com.cylance.cylancees.plist (Cylance, Inc. - installed 2021-08-04)


    Executable: /Applications/CylanceES.app/Contents/MacOS/CylanceES




  [Running] com.cylance.cyoptics_service.plist (Cylance, Inc. - installed 2021-08-04)


    Command: /Library/Application Support/Cylance/Optics/CyOptics.app/Contents/MacOS/CyOptics -t Collect




 [Running] com.cylancePROTECT.plist (Cylance, Inc. - installed 2021-01-14)


    Executable: /Applications/Cylance/CylanceUI.app/Contents/MacOS/CylanceUI

Feb 3, 2023 1:54 AM in response to susantha

Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<




We can have a look at the report for possible issues and may have possible suggestions to resolve the issues

Computer locks down at screen saver

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