Headphones, not charging

Good morning. I purchased the iPad Air (fourth generation) bundle that included the headphones and keyboard. I use my iPad religiously, but not the headphones. When I went to charge the headphones, they won’t keep a charge. The red light comes on indicating that they are charging but then after about a minute it goes off. I am a senior and I’m about to go back to school in the fall to finish up my degree. I just want to make sure all of my “equipment“ is in working order. Please help. Thank you and have a nice day.

iPad Air, iPadOS 16

Posted on Feb 2, 2023 4:55 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2023 2:59 PM

Hello jewell223,


Just to clarify, are the headphones you're using AirPods, or something else? That information will help us determine how to proceed.


If you're using AirPods and they're not charging as expected, please check out this link, which has suggestions and information that may help correct that issue: If your AirPods won’t charge


"1. Check your connections


If you have AirPods or AirPods Pro, make sure that the Lightning to USB cable is firmly plugged into the charging case and USB power adapter. Then make sure that the power adapter is correctly plugged into a power outlet.


If you're using a Qi-compatible charger with your AirPods or AirPods Pro, make sure that the cable is firmly plugged into the charger and that the other end is correctly plugged into a power outlet.


If you have AirPods Max, make sure that the USB-C to Lightning cable is firmly plugged into the USB power adapter. Then make sure that the power adapter is correctly plugged into a power outlet. 


2. Charge your AirPods


If you have AirPods or AirPods Pro, place your AirPods in the charging case and close the lid. Charge your AirPods and case for at least 15 minutes using the cable that came with your AirPods.


If you have AirPods Max, charge them for at least 5 minutes using the cable that came with them. When you're not using your AirPods Max, keep them in the Smart Case to put them into an ultra-low power mode to preserve battery charge.


If you have the Wireless Charging Case for your AirPods or AirPods Pro and you're using a Qi-compatible charger, place the case with the status light facing up. The status light should turn on for several seconds, then turn off while continuing to charge. If the light doesn't turn on, reposition the case. If your case still isn't charging, try charging with the cable that came with your case.


3. Check the charge status


If you have AirPods or AirPods Pro, open the case lid with your AirPods inside and hold your case close to your iOS device. If you have AirPods Max, open the Smart Case and hold your case close to your iOS device. You should see a charging icon next to the battery icon under your AirPods.


If you still can’t charge your AirPods, contact Apple Support."


Thanks!

1 reply
Question marked as Top-ranking reply

Feb 4, 2023 2:59 PM in response to jewell223

Hello jewell223,


Just to clarify, are the headphones you're using AirPods, or something else? That information will help us determine how to proceed.


If you're using AirPods and they're not charging as expected, please check out this link, which has suggestions and information that may help correct that issue: If your AirPods won’t charge


"1. Check your connections


If you have AirPods or AirPods Pro, make sure that the Lightning to USB cable is firmly plugged into the charging case and USB power adapter. Then make sure that the power adapter is correctly plugged into a power outlet.


If you're using a Qi-compatible charger with your AirPods or AirPods Pro, make sure that the cable is firmly plugged into the charger and that the other end is correctly plugged into a power outlet.


If you have AirPods Max, make sure that the USB-C to Lightning cable is firmly plugged into the USB power adapter. Then make sure that the power adapter is correctly plugged into a power outlet. 


2. Charge your AirPods


If you have AirPods or AirPods Pro, place your AirPods in the charging case and close the lid. Charge your AirPods and case for at least 15 minutes using the cable that came with your AirPods.


If you have AirPods Max, charge them for at least 5 minutes using the cable that came with them. When you're not using your AirPods Max, keep them in the Smart Case to put them into an ultra-low power mode to preserve battery charge.


If you have the Wireless Charging Case for your AirPods or AirPods Pro and you're using a Qi-compatible charger, place the case with the status light facing up. The status light should turn on for several seconds, then turn off while continuing to charge. If the light doesn't turn on, reposition the case. If your case still isn't charging, try charging with the cable that came with your case.


3. Check the charge status


If you have AirPods or AirPods Pro, open the case lid with your AirPods inside and hold your case close to your iOS device. If you have AirPods Max, open the Smart Case and hold your case close to your iOS device. You should see a charging icon next to the battery icon under your AirPods.


If you still can’t charge your AirPods, contact Apple Support."


Thanks!

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Headphones, not charging

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