iPhone 13 in SOS mode…maybe because of huge ice storm here locally?

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Level 1

18 points

iPhone 13 in SOS mode…maybe because of huge ice storm here locally?

My iPhone 13 has been stuck in SOS mode for 24 hours now. I have performed every single task recommended by this community (Vol up + Vol down + side button hard reboot, Airplane mode on and off, reset network settings, etc.)

My carrier says there are no outages in my area, BUT, we are at the end of a three-day ice storm of huge proportions that has snapped big oak trees in half, taking power lines down with them. Could my SOS mode be my carrier’s fault and not my 6-month-old phone that has never been dropped or damaged in any way? I can’t call them to ask questions. I can, however, text and FaceTime just fine, which is weird to me. I just can’t make or receive audio calls.

Help? I appreciate everyone in this community!

Posted on Feb 2, 2023 10:00 AM

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Answer 1

Iafeef

Level 7

26,359 points

Feb 2, 2023 10:11 AM in response to sarahjeff724

Hey there,

If you see SOS or "SOS only" in the status bar, your device isn't connected to a network, but you can still make emergency calls. This feature is available in Australia, Canada, and the United States.

Turn your cellular line off and back on

Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.

If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.

If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card.

If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.

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iPhone 13 in SOS mode…maybe because of huge ice storm here locally?

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