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Is the Face ID fix free of charge?

Is the Face ID fix free of charge?


[Re-Titled by Moderator]


Posted on Feb 2, 2023 5:33 PM

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Posted on Feb 2, 2023 5:36 PM

That would depend on why it's broken. If it is a manufacturing defect and your phone is still under warranty, then yes, it will be a free fix.


Make an appointment at the Genius Bar to have it diagnosed.


Genius Bar Reservation and Apple Support Options - Apple


3 replies

Feb 2, 2023 6:15 PM in response to antwoine706

Follow these steps, testing after each step:



If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?


Click ▶︎ Check Repair Status. 🔧

Is the Face ID fix free of charge?

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