Signing-in to Apple TV on Telstra TV box error
I receive the following error when trying to sign-in to Apple TV app on Telstra TV box:
Error code n/63dc962f
what does it mean and how to fix it?
Apple TV
Some users on various third party devices have reported similar errors.
I haven’t seen a broad general resolution here though.
- Please verify that the TV box system software is up-to-date.
- Verify that the Apple TV app is up-to-date, if not done automatically.
- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.
- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.
- Verify that your smart TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).
Try uninstall and re-install of the Apple TV app, if supported on that device. Try a cold restart of the TV box on which the app is installed (power off for a few moments).
Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).