Unable to upload videos to iCloud

Pritch,

You can use iCloud Drive to upload some videos into folders if that's your preference as the website only allows for JPEG format as you've seen and iCloud Photos is a syncing service that will sync the entire library and photos within the Photos app.

You can use Finder to drag and drop videos into iCloud Drive: Access and manage your files in iCloud Drive - Apple Support

Take care.

Hello Pritch,

Thanks for asking about adding Photos and Videos to iCloud. We'd be happy to look into this with you!

You mentioned that you receive an alert that a JPEG format must be uploaded, can you tell us which file format you're attempting to upload? If you're not sure, check out: Show or hide filename extensions on Mac - Apple Support

You mentioned that you're attempting to upload those using the iCloud website, since you posted in iCloud on my Mac, we wanted to let you know that you can also set up and use iCloud Photos without using the website: Set up and use iCloud Photos - Apple Support

If using the steps above, are you able to upload photos? This can help us determine if this is isolated to the iCloud website, and isolate this further.

Thanks.

Hey there Pritch,

From what we understand, it sounds like you're not having an issue syncing videos from your Mac to iCloud with the Photos app, but you also showed us the screenshot that shows there are no photos/videos detected. Let's confirm more details to bette understand what's happening, along with ruling out some possible causes:

1. Was there a time when photos and videos synced without any issues from your Mac, and you were able to view them on the iCloud website? If yes, let us know when the issue started to occur.
2. How did you know that your videos synced with iCloud through the Photos app on your Mac?
3. Are you signing into the same Apple ID as the one that's signed in for iCloud on your Mac?
4. Sometimes unexpected behavior can be resolved with a restart. Check out the section ‘Restart your Mac' here: Shut down or restart your Mac
5. If you have a compatible Mac model, the latest version is macOS 13.2. You can verify this by clicking on the Apple logo at the top left corner of the screen, then on ‘About This Mac’. In case you needed it, this link shows how to first back up, then Update macOS on Mac.

Cheers!