Can't Log in to App Store on Catalina

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Can't Log in to App Store on Catalina

Mac OS Catalina 10.15.7, MacBook Pro. The App Store says I have updates available but when I click “update” I get a login prompt that will not highlight to accept my login ID. Instead “email@ATT.net” appears in gray. If I go to the next screen and enter my password, it is rejected. This is a new issue since I have been previously able to update.

I have tried all the suggested solutions such as logging out of iCloud and logging back in, logging out of the Music app and logging back in, restarting, etc. Nothing works. The app store works fine on my iPhone. I searched the keychain on the Mac for “ATT.net” in any field and can find nothing.

Edit: the "email" at att.net is some bogus address I have never used and don't recognize.

[Email Edited by Moderator]

MacBook Pro

Posted on Feb 3, 2023 5:04 AM

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Answer 1

Top-ranking reply

Niel

Community+ 2026

Level 10

742,937 points

Feb 3, 2023 6:29 AM in response to Steve314

Delete and redownload the applications you're trying to update; the other Apple ID is stored inside them.

(233945)

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Answer 2

Steve314 Author

Level 1

11 points

Feb 3, 2023 2:12 PM in response to Niel

The application in question was "Photos". I deleted the Photos app only to find that it's not available for download in the Mac app store. Fortunately i found that if you click on your photos library it re-installs the app, presumably from the recovery partition. The version which was re-installed was version 5. I don't know what the version of the deleted one was. I believe the latest version is 7 but the App Store no longer says it needs to be updated . Whether that is true or not I can't say. The last time it automatically checked for updates was 12 hours ago and it appears there is no way to force it to check for updates on demand. I guess I'll have to wait until tomorrow morning to see if the problem reappears.

I would advise anyone trying this to check that they can download the app or restore it from a backup before deleting it.

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Can't Log in to App Store on Catalina

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