My Wacom Intros CLT-4100 does not work with my new Mac with the M2Pro chip, while it did work with the M1Pro chip. I adjusted the security settings as recommended, but no luck. Has anyone a solution to the problem?
MacBook Pro Apple Silicon 2023
Ever since macOS 12.x Monterey, I have seen lots of issues involving the Wacom tablets (not sure the exact model tablets involved). Most of the issues involve compatibility issues with external drives not working correctly with a Wacom tablet connected.
Is this a newer or older Wacom tablet? I know some third party devices are not always compatible with the Apple Silicon Macs...especially older third party devices.
Are you running any anti-virus apps, cleaning/optimizer apps, or third party security software? These types of apps are not needed on a Mac and usually causes more problems than they solve as they interfere with the normal operation of macOS.
Disconnect all other external devices in case one of them is causing a problem with the Wacom tablet. Connect the Wacom tablet directly to the laptop.
If none of this helps, then I would perform a clean install of macOS which involves erasing the drive followed by reinstalling macOS. Or you can "Restore" the firmware of the laptop if you have access to another Mac running macOS 10.15+. Install only the Wacom software and test the Wacom tablet with no other external devices connected. If you have problems with a clean install/"Restore", then Wacom is responsible for assisting you and resolving the problem. Make sure to try your other USB ports especially on the other side of the laptop. If you must use an adapter with the Wacom tablet to connect to the laptop, then try using another adapter especially a different brand. Usually the Apple adapters are the best for compatibility in most situations if you are currently using a non-Apple adapter.
Keep in mind erasing the drive or "Restoring" the firmware will destroy all data on the internal SSD. Make sure to have a good backup.
Ever since macOS 12.x Monterey, I have seen lots of issues involving the Wacom tablets (not sure the exact model tablets involved). Most of the issues involve compatibility issues with external drives not working correctly with a Wacom tablet connected.
Is this a newer or older Wacom tablet? I know some third party devices are not always compatible with the Apple Silicon Macs...especially older third party devices.
Are you running any anti-virus apps, cleaning/optimizer apps, or third party security software? These types of apps are not needed on a Mac and usually causes more problems than they solve as they interfere with the normal operation of macOS.
Disconnect all other external devices in case one of them is causing a problem with the Wacom tablet. Connect the Wacom tablet directly to the laptop.
If none of this helps, then I would perform a clean install of macOS which involves erasing the drive followed by reinstalling macOS. Or you can "Restore" the firmware of the laptop if you have access to another Mac running macOS 10.15+. Install only the Wacom software and test the Wacom tablet with no other external devices connected. If you have problems with a clean install/"Restore", then Wacom is responsible for assisting you and resolving the problem. Make sure to try your other USB ports especially on the other side of the laptop. If you must use an adapter with the Wacom tablet to connect to the laptop, then try using another adapter especially a different brand. Usually the Apple adapters are the best for compatibility in most situations if you are currently using a non-Apple adapter.
Keep in mind erasing the drive or "Restoring" the firmware will destroy all data on the internal SSD. Make sure to have a good backup.
Can you provide any details on what they did to solve the problem?
Thanks for the update and glad they were able to figure out a solution. Hopefully this will help others which encounter the problem.
Prefer solution....... especially after 2 weeks of going though apple support
Hey there Ford,
Thanks for reaching out to the Apple Support Communities.
For the best steps to help with troubleshooting issues with your Wacom tablet not working with your MacBook, check out the steps in this link here: Why is my tablet not working on Mac OS? - Wacom
Be sure to follow the steps for the macOS version you're working with. If still having issues after going through the steps above, we'd recommend reaching out to Wacom's support for additional information and possible troubleshooting steps: Product Support - Wacom
We hope that's able to help.
Best regards.
So far the suggestions made by Wacom have not been helpful, the problems still exists. The tablet worked fine with the M1Pro chip. is it something to do with it being an M2pro chip? is there any way to find out?
Hey Ford-62,
If the device does not work with a different chip, it would seem to be a compatibility issue. We'd recommend reaching out to Wacom's support for additional information and possible troubleshooting steps: Product Support - Wacom
Take care.
Here is the email with the solution:
ear Nancy,
Thank you for your reply.
We are going to set up the permission on a different way.
Please follow up this steps:
Reset Mac OS security permissions:
- First, I want to make sure your tablet is connected directly to your computer.
- Now, go to Apple Menu>System Settings>Privacy and Security
- Under Privacy, select Accessibility and first switch off any Wacom related items you see on the list to the right.
- Now, remove each of the Wacom items in Accessibility, clicking on the minus (-) button underneath (this will request for your computer's password.)
- Next, again under Privacy, locate Input Monitoring and repeat the previous steps to first switch off , then remove any and all Wacom items listed. (Bear in mind that not all computers will need these particular permissions, so please skip ahead if nothing is listed here for Wacom in Input Monitoring.)
- Close the System Settings window to save the changes.
- Now disconnect your tablet from the computer and restart the computer.
- Once you log back in your computer, you will still get some warning messages, please leave them aside, connect the tablet and hover the pen over the tablet. It might not work at this time but it will help to trigger the needed permissions request.
- Please go again to System Settings> Privacy and Security.
- Locate Accessibility and switch on again the Wacom items that are rebuilt.
- Locate Input Monitoring and also switch on the rebuilt Wacom items if any. At this point, you will get a message asking you to quit and reopen a process, please select Quit now. (Again, please skip ahead if nothing is listed here for Wacom.)
If you still have any other error, please reply back the error or take a screen shot of it to see what else we can do for you.
Thank you for choosing Wacom. If you still need more help, please reply back this email or contact us again.
Edgar.
Same here Mackbook pro M2 max 96Gb and Wacom Intuos 5 touch PTH-850 Large.
OS Ventura
Drivers for that model from AUG-2022 not working, never opens the app or the System Preferences menu.
Any idea for a work around? just need the basic functionality as a pen not mouse. Mapping the display would be a plus but not mandatory.
My Intuos 4 wouldn't show up at all. I had to download "Connect my tablet" app on the apple store to get mine to work on my brand new 2024 computer with Ventura OS. It cost $11 and walked me through each step. As it turns out it has to be an older driver. The new one doesn't work at all! It had me install version Driver 6.3.37-3 (macOS 10.11 - 10.15) - 90.0 MB
10/21/2019. It worked perfectly after that.
I really hate how Apple is making so many problems for tablet users. They need to get their act together because this is a common problem!
I already have reached out to them, but have not had much luck with their suggestions yet.
Thanks for the info. Wacom came through in the end and got me up a running again.
Perfect!! All good and happy!
so the 'movie version":
disable AND remove EVERY Wacom permission out of security and privacy settings.
then add them back.
Problem should be solved.
yes:
disable AND remove EVERY Wacom permission out of security and privacy settings.
then add them back.
Problem should be solved.
Problem with Wacom Tablet and M2Pro
