Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cant redeem my e gift card

I cant redeem my e gift card. I suspect my phone has different region. Although I have checked icloud.com website shows I am on UK region but when I try to check from phone itself it says I need to cancel Apple music to change. But how do I check it? The reason I wonder is when I tried to contact customer service from message it says this service is not available in my region. Any suggestions how I can redeem my gift card?

iPhone 11

Posted on Feb 5, 2023 2:35 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2023 3:02 PM

1.

Have you changed Country or Region?

If you change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region -> Change your Apple ID country or region - Apple Support (KW)

 

2.

See this Apple article:  If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

check. ⤵️

Card is not valid

Card has already been redeemed

Card is not activated

Code is unreadable

Code must be redeemed in a different country or region

  • You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States.

Contact Apple Support -> Contact Apple Support.


Click here for more support and assistance.

 


1 reply
Sort By: 
Question marked as Top-ranking reply

Feb 5, 2023 3:02 PM in response to 5uprem2

1.

Have you changed Country or Region?

If you change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region -> Change your Apple ID country or region - Apple Support (KW)

 

2.

See this Apple article:  If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

check. ⤵️

Card is not valid

Card has already been redeemed

Card is not activated

Code is unreadable

Code must be redeemed in a different country or region

  • You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States.

Contact Apple Support -> Contact Apple Support.


Click here for more support and assistance.

 


Reply

I cant redeem my e gift card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.