SIM card issue

How to get phone unlocked

iPhone 11, iOS 16

Posted on Feb 5, 2023 8:41 PM

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Question marked as Top-ranking reply

Posted on Feb 5, 2023 8:57 PM

Without more detail, it sounds like your phone is “Carrier Locked” to a carrier other than yours.


Did you just buy this phone used ? (You certainly didn’t “just” purchase an 11 “new.”)


If so, only the OTHER carrier can release the lock.


How to unlock your iPhone for use with a different carrier - Apple Support


1 reply
Question marked as Top-ranking reply

Feb 5, 2023 8:57 PM in response to devion243

Without more detail, it sounds like your phone is “Carrier Locked” to a carrier other than yours.


Did you just buy this phone used ? (You certainly didn’t “just” purchase an 11 “new.”)


If so, only the OTHER carrier can release the lock.


How to unlock your iPhone for use with a different carrier - Apple Support


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SIM card issue

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