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My iPad Air 5 suddenly turned off amd its not turning on. Tried the forced restart / turn on button pressing but, not working. Not charging or any other sign. The battery was showing 47% before turning off. Is it a hardware issue? If I take it to Apple store how long will they take to repair or replace? I have still 5 months of warranty left.
The very same thing happened to me yesterday. I had still used the pad in the morning, with about 30 percent of the battery left. I put it aside, connected it to the (original!) charger, and when I tried to use it again in the evening, it was completely dead. None of the above suggestions fixed the problem, so in the end I booked an appointment with an AASP for Monday
.
I only bought the pad in September, and I've never treated it roughly or anything. Seeing that it's apparently the exact same age as the OP's, I can't help wondering if maybe there is a more general problem?
The very same thing happened to me yesterday. I had still used the pad in the morning, with about 30 percent of the battery left. I put it aside, connected it to the (original!) charger, and when I tried to use it again in the evening, it was completely dead. None of the above suggestions fixed the problem, so in the end I booked an appointment with an AASP for Monday
.
I only bought the pad in September, and I've never treated it roughly or anything. Seeing that it's apparently the exact same age as the OP's, I can't help wondering if maybe there is a more general problem?
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least an hour - or possibly overnight. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
ipad Air 5 sudden death
