Custom size print jobs are shrinking graphics on one half of page

I print all custom paper sizes, and since getting my new computer with MacOS Ventura, we found out that all of our print jobs on oversized pages (12.5x19" in most recent case) the print is shrinking on only one half of the page. So, for example, this sheet has four-up 5.875" squares and when you measure the crop marks on the right side of the page they are 5.75", but the top half is printing to scale.


Things I have tried:

Printing from Preview

Printing from Acrobat

Printing from Adobe Illustrator

Installing the latest Print Driver (OKI C942dn)

Making sure all software updates have been run

Creating a new custom page size before printing


None of these have helped. Any ideas?

Mac Studio

Posted on Feb 6, 2023 3:07 PM

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Feb 8, 2023 9:13 AM in response to coquidesign

Greetings Coquidesign,


You've completed some troubleshooting steps to get your graphics printed correctly. We'd like to provide you with a few steps that may help resolve this issue:

  1. Delete your printer and set it up again. This step helps when the printer’s queue may be corrupted: Add a printer to your printer list so you can use it on Mac

2. Reset the printing system on your Mac to solve a problem


"This process deletes all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets.



  1. On your Mac, choose Apple menu  > System Settings, then click Printers & Scanners  in the sidebar. (You may need to scroll down.)
  2. Control-click the printer in the Printers list on the right, then choose Reset Printing System.
  3. Note: If no printers appear in the Printers list, you can Control-click the empty list and choose Reset Printing System.
  4. After you reset the printing system, the list of printers in Printers & Scanners settings is empty.
  5. Re-add any printers."


If the issue persists, we suggest that you reach out to Apple directly. You can follow this link to connect with them: Get Support


Best wishes!

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Custom size print jobs are shrinking graphics on one half of page

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