How can I fix Error 702?

Can not install Creative Cloud or Photoshop. Keep getting Error 702. Have gone through steps with Disc Utility. Help!



Posted on Feb 6, 2023 7:37 PM

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Question marked as Top-ranking reply

Posted on Feb 7, 2023 10:12 AM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and try to to install from there. Then reboot normally.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


1 reply
Question marked as Top-ranking reply

Feb 7, 2023 10:12 AM in response to DGD2

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and try to to install from there. Then reboot normally.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


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How can I fix Error 702?

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