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iPhone 11 using data while showing connected to WiFi

My son has an iPhone 11. He will be at home and bars showing he is on WiFi but then get an out of data alert. Usage shows the phone has been using data while supposedly on WiFi. Have been on the phone with Verizon several times and adjusted various settings to fix this but nothing works. We are constantly running out of data. Verizon now tells me this could be because of a bad antenna in the phone. Has anyone heard of this issue with the antenna or had this happen to them?

iPhone 11

Posted on Feb 7, 2023 12:34 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2023 4:42 AM

Hello,

Try these steps:

1) Restart the phone

2) Turn off cellular data: View or change cellular data settings on iPhone - Apple Support

3) Then test with WiFi only:

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network 

Suggestions for Wi-Fi issues

4) If no help, have the phone checked: Find Locations

Good luck.  


1 reply
Question marked as Top-ranking reply

Feb 7, 2023 4:42 AM in response to LPortland

Hello,

Try these steps:

1) Restart the phone

2) Turn off cellular data: View or change cellular data settings on iPhone - Apple Support

3) Then test with WiFi only:

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network 

Suggestions for Wi-Fi issues

4) If no help, have the phone checked: Find Locations

Good luck.  


iPhone 11 using data while showing connected to WiFi

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