Airpods Pro 2 - Can't see battery level of the case

Question

Level 1

20 points

Airpods Pro 2 - Can't see battery level of the case

Hi,

I'm using a Macbook but realize this happens with the iPhone too. I could not see the battery level and did what was suggested here: My airpod case battery doesn’t show up in… - Apple Community

which is basically resetting the Airpods. It worked momentarily but soon returned to the previous state of not showing the case battery level.

Is there a way to fix this?

Thanks!

Posted on Feb 7, 2023 9:13 AM

Reply

Answer 1

bruno75

Community Specialist

Feb 8, 2023 4:13 PM in response to pmfelix

Hi there pmfelix,

We'd like to help, but we'll need more details to better understand what's happening, and let's rule out some possible causes:

Where exactly isn't it showing your AirPods case battery level? For example: when you hold the case open next to your iPhone, when swiping the screen to the left, etc.
Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone
If you have a compatible iPhone model, the latest version is iOS 16.3. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
You mentioned that you tried resetting them, but it had no effect. Does the same issue occur if you test pairing your AirPods with a different device?

Cheers!

Reply

Answer 2

pmfelix Author

Level 1

20 points

Feb 9, 2023 7:21 AM in response to bruno75

Thanks for the reply.

I do not own an iPhone. I use a Macbook Pro, with Ventura, and the case battery level used to show right next to the Airpods battery level. Now I can't see it there or in the Airpods settings.

Cheers