Cannot accept icloud conditions on Iphone, Ipad.

Question

Level 1

4 points

Cannot accept icloud conditions on Iphone, Ipad.

I'm trying to solve an issue related to not being able to accept apple icloud terms and conditions.
The problem is on the Icloud account of my son who is 15 years old.
He only have one Icloud email. He only have one apple-id.
when I click on the "accept" button, the same message comes back indefinitely.
I have followed almost all the forums and I have already contacted support 7 times.
I lose 1 hour each time to redo the same steps and procedures that are of no use.
But apparently, it is the only help they can give me.
They always say in the end, that the problem is with Icloud account.
They have asked the departement to call me, but radio silence as always.

Impossible to accept these **** conditions, neither on the iphone, nor on an ipad. Unable to connect to Icloud because it sends us back with a message "you must configure icloud from an iphone/ipad".

his account was created several years ago.

Could someone please help me. This is very frustating to be left alone.
My son cannot reach his photos and mail that are all left on icloud..

iPhone 12

Posted on Feb 8, 2023 2:09 AM

Reply

Answer 1

Dorain1

Community Specialist

Feb 10, 2023 8:43 AM in response to Mikmouk_ch

Sorry if we missed that Mikmouk_ch.

While we don't have access to accounts, we can share with you an article, with the steps. But if the steps are not working, it will be Apple Support that you will need to work with since they are able to access your account.

First, we suggest signing into the Apple ID using a computer, sign in with your son's Apple ID to make sure any information that can be completed for your son has been done. Is the birthdate correct, address, etc.? You should be able to accept the Terms & Conditions here as well. The following is found in the article Manage and use your Apple ID - Apple Support.

Manage your Apple ID

Because your Apple ID is used across all your devices and services, it's important to keep your account information up to date. Simply sign in to appleid.apple.com2 at any time to manage your account:

• Update trusted phone numbers and devices that you're currently signed in to with your Apple ID.

• Change your password to help maintain the security of your account.

• Update your Apple ID email address3 to make sure it's an address that you use frequently.

• Add additional email addresses to help people find and communicate with you on Apple services like FaceTime1, iMessage, and Find My.

• Update the birth date associated with your Apple ID.

• Change your Apple ID country or region.

You can also learn how to manage your payment information on your iPhone, iPad, iPod touch, or Mac.

Take care!

Reply

Answer 2

WinsC1

Community Specialist

Feb 9, 2023 2:44 PM in response to Mikmouk_ch

Hey Mikmouk_ch,

We'd recommend contacting Apple Support for assistance on this.

You can contact them here: Get Support

Thanks!

Reply

Answer 3

Mikmouk_ch Author

Level 1

4 points

Feb 10, 2023 6:16 AM in response to WinsC1

Hi WinsC1,

thanks for your reply.

I thing you may have not read fully my post, as I contact already 7 times the support without any help.

They say that the icloud account of my sun is blocked and they sent me to another level of assistance which should call me back, but they never do...

Thanks.

Reply

Answer 4

Mikmouk_ch Author

Level 1

4 points

Feb 24, 2023 7:07 AM in response to Dorain1

hello,

thanks for reply.

it is not possible to log into my son's icloud account because apple locked my son's account because apparently he did not respect the terms and conditions of icloud. I don't know what that means.

Apple support is not helping me with this issue. they open calls at icloud and someone is supposed to contact me, but no one contacts me. already called 4 times. the support is ineffective and unacceptable.

Reply

Cannot accept icloud conditions on Iphone, Ipad.

Similar questions