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I have enabled ask to buy for 2 children on my account a very long time ago. I was receiving their ask to buy requests until a few weeks ago. Now, they’re able to ask permission but I never receive the request. From either of them (Phone and iPad). I've reset the devices and checked the following article and still isn't asking me for approvals.
If Ask to Buy isn't working - Apple Support
iPhone 13
It appears you have already perused: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.
Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support
and this one Change notification settings on iPhone - Apple Support
Make sure the software is up to date on all devices involved.
Sometimes it helps to have the devices involved take a fresh look at settings:
● Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
It appears you have already perused: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.
Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support
and this one Change notification settings on iPhone - Apple Support
Make sure the software is up to date on all devices involved.
Sometimes it helps to have the devices involved take a fresh look at settings:
● Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
Hello,
I had to end up chatting with them. They had me go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. That ended up working and I'm getting the notifications.
That resulted in the same thing I suggested in my second post except it also removed your other network settings too.
Read Return iPhone settings to their defaults - Apple Support
Reset Network Settings: All network settings are removed. In addition, the device name assigned in Settings > General > About is reset to “iPhone,” and manually trusted certificates (such as for websites) are changed to untrusted.
In fact the second solution I posted apparently originally came from Apple too, but it isn't a documented solution so it typically won't be "Recommended" here.
Here is a solution where editing the name of a mobile device resolved recent occurrences of this issue. It has worked for at least 9 people (and likely many more who never provided feedback after that solution was posted). It isn't something that Apple has in its documentation so I am putting it in a separate post for those who are interested in exploring beyond Apple's officially recognized solutions.
Go to: Settings > General > About > Name
Change the name
Then "Done" and retry.
Not receiving Ask to Buy requests
