Can’t enter password on MacBook Air m2

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Can’t enter password on MacBook Air m2

U I O J K L M not working as every time I restart my mac it says mouse key on and the mentioned letters won’t work and if it works it works as a pointer

MacBook Air, macOS 13.2

Posted on Feb 8, 2023 12:54 PM

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Answer 1

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bbesspete

Community Specialist

Feb 10, 2023 1:49 PM in response to _kishu_

Hey _kishu_,

It looks like you have Mouse Keys enabled on your Mac. To bypass this feature at log in, press Option-Command-F5, or if your Mac has Touch ID, quickly press Touch ID three times.

For more information about this feature, including how to turn it off, see the following section of the Mac User Guide: Control the pointer using Mouse Keys on Mac - Apple Support

Cheers!

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Answer 2

Mar 7, 2023 1:09 PM in response to bbesspete

I am having the same exact problem. I was able to turn off the “mouse keys on” but the problem continues. I called support and they think it’s a software issue. Now I am off to the genius bar to get it fixed. Sooooo annoying. Just got this thing in January 2023. 😡

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Can’t enter password on MacBook Air m2

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