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Face ID will not work

I’ve tried everything restarting the phone resetting the phone in the face, will not work

iPhone 12 Pro

Posted on Feb 8, 2023 9:21 PM

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Question marked as Best reply

Posted on Feb 8, 2023 9:35 PM

Follow these steps, testing after each step:



If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?


Click ▶︎ Check Repair Status. 🔧

4 replies
Question marked as Best reply

Feb 8, 2023 9:35 PM in response to Kyle9696

Follow these steps, testing after each step:



If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?


Click ▶︎ Check Repair Status. 🔧

Feb 8, 2023 9:32 PM in response to Kyle9696

Hey there,


How it’s not working exactly?


Check this Support article to learn what to do if the Face ID isn’t working probably ☞ If Face ID isn't working on your iPhone or iPad Pro - Apple Support


if you see this massage : “Face ID has been disabled on your iPhone “ check this article ☞ If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


Face ID will not work

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