phone is unresponsive black screen

recently updated phone and i was having a cellular issue i wasnt getting any service took it in to the apple store and the fixed the issue. made a phone call later that day and phone shut off. have it plugged into the charger and nothing is happening. phone is unresponsive.

iPhone 13

Posted on Feb 9, 2023 6:18 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2023 4:49 AM

Hello,

1) Make sure that it is charged:

Check the charging port for lint or other debris (use a bright light and a toothpick).

If your iPhone, iPad, or iPod touch won‘t charge

2) You may have to connect it to your computer as explained in this link:

If your iPhone won't turn on or is frozen - Apple Support

Good luck.

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

phone is unresponsive black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.