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wenjun129 Author

Level 1

4 points

Touchscreen doesn't work

I got my iPhone 8 Plus battery replaced at a Genius Bar last week, it was OK to use after that then I shut it down since it was my backup device. And yesterday when I tried to use it, I found that the touchscreen doesn't respond anymore. I tried to restart the phone(using the force restart method provided by Apple) several times but didn't fix the problem. All physical buttons(e.g. voice volume up and down, lock screen button, and the home button) are working but the touchscreen. What could cause this problem? Is this possibly caused by battery replacement improperly? Is there a way to fix it?

iPhone 8 Plus, iOS 15

Posted on Feb 10, 2023 8:09 AM

Top-ranking reply

sberman

Level 10

268,251 points

Posted on Feb 10, 2023 1:26 PM

It sounds like your best course of action is to return to the Genius Bar and seek assistance there.

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Touchscreen doesn't work

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