Please unlock our new iPad account

Hello ~ Are you the original owner? If you bought this iPad second hand and it is activation locked ….return it for a a refund. That is the activation lock. If the person/persons that you bought the iPhone from cannot or will not remove it …the iPhone is basically useless to you. If they cannot/will not remove it…return it and get your money back. We cannot help remove it nor can Apple. Take a look here:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Also:

The All Too Common SAD Reality of Buying a Used iPad/iPhone

~Katana-San~

Only the owner of the account used to lock it can remove the activation lock.

Talk to whoever you got it from. If they can’t or won’t remove the activation lock, return it and get your money back.

If you can’t do that, turn it over to the police. It’s probably stolen.