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User profile for user: Onikusama
Onikusama Author
User level: Level 1
25 points

AirPods Pro Gen2's laggy issue using Spatial Sound. It has severely unstable connection ability.

The Hardware that has a connection with my APP2

  1. iPhone 13 ProMax 1T mem
  2. MacBook Pro (2021)


Issues using spatial sound( especially the Head Tracking)

  1. Movie clip starting delay of about 10 seconds in Youtube App of iOS(Phone)
  2. Severe lag occurred in Fast Foward or Rewind by double clicking on Youtube App of iOS.
  3. A random pause occurred in Step 2 above.
  4. An accidental loss or reset of the connection between APP2 and Apple device in Step 2 above.


There are no issues without Non-Spatial-Audio.


App1's case with Spatial Audio

It always shows real-time response against the command described in the issue above.

I have Both: APP1 and APP2.


Please fix this issue. Apple, please!


iPhone 13 Pro Max

Posted on Feb 10, 2023 9:03 AM

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Question marked as Top-ranking reply
User profile for user: Henderson_86
Henderson_86
User level: Community Specialist

Posted on Feb 12, 2023 3:23 PM

Hi Onikusama,


We'd like to help you find the best solution path for your AirPods. This is a user-to-user forum and not addressing Apple directly, but we can share some guidance. For issues with AirPods, the best available options for an issue like this is How to reset your AirPods and AirPods Pro - Apple Support which can reset them to allow setting back up. If you set them back up to the device without a solution, you'll want to contact Apple Support.


Thanks for using Apple Support Communities.

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User profile for user: Henderson_86
Henderson_86
User level: Community Specialist

Feb 12, 2023 3:23 PM in response to Onikusama

Hi Onikusama,


We'd like to help you find the best solution path for your AirPods. This is a user-to-user forum and not addressing Apple directly, but we can share some guidance. For issues with AirPods, the best available options for an issue like this is How to reset your AirPods and AirPods Pro - Apple Support which can reset them to allow setting back up. If you set them back up to the device without a solution, you'll want to contact Apple Support.


Thanks for using Apple Support Communities.

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User profile for user: SnickZ.
SnickZ.
User level: Community Specialist

Feb 13, 2023 9:33 AM in response to Onikusama

Thanks for getting back to us Onikusama, it’s appreciated.


Have you had a chance to reset your AirPods yet? If not, see if resetting them fixes the lag you’re experiencing: How to reset your AirPods and AirPods Pro - Apple Support


If the issue persists after resetting your AirPods, we recommend contacting Apple Support directly: Get Support


All the best.

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AirPods Pro Gen2's laggy issue using Spatial Sound. It has severely unstable connection ability.

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