macbook pro with plantronics voyager pro headset

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macbook pro with plantronics voyager pro headset

i have difficulty using the bluetooth headset plantronics voyager pro with my macbook pro. i was able to pair and connect it but can't use it at all. Everytime i go to the system preferences and the audio, i always get the "this device has no output controls" warning even if i press the call button of the headset. I have the chosen the proplantronics for the output and input device but just couldn't make it work for skype. I really don't know what is wrong.

I went to an apple center and they told me that i have to upgrade my bluetooth in the macbook pro but my laptop is running the latest.

macbook pro, Mac OS X (10.6.4)

Posted on Aug 16, 2010 5:49 PM

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Answer 1

Aug 17, 2010 2:21 AM in response to edsol

The "this device has no output controls" warning is quite normal: it is because the device doesn't have any volume or other controls which can be set from the computer: many interfaces don't.

Have you set it as the input and output device in Skype? - this is independant of whatever you have set in the Sound pane.

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Answer 2

edsol Author

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Aug 17, 2010 8:41 AM in response to Roger Wilmut1

Ah so skype is independent and i dont have to go to the audio of my mac and put proplantronics as my default input and output? Well i actually hav done that already or rather skype has done that automatically but everytime i make a skype test it will just hang or crash.

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Answer 3

Aug 17, 2010 8:57 AM in response to edsol

Just to check: Skype preferences>Sound and set it there? I assume that if you set the internal mic and speakers it works OK?

Try this: open the QuickTime X player. From the File menu choose 'New Audio recording'. Use the down-arrow on the right to select the plantronics mic as the source and make a recording - does this work?

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Answer 4

edsol Author

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Aug 17, 2010 9:53 AM in response to Roger Wilmut1

i tried the quicktime x player solution. i tried to make a new audio recording but when i put the proplantronics as the input mic i get an(OSStatus error -536870186.)

i will always get the spinning orb whether its skype or quicktime x player and then either it will crash or just this error.

This is really frustrating. I went to apple center and they told me that my bluetooth might need an upgrade but i'm running the latest software upgrade in my macbook pro.

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Answer 5

Aug 17, 2010 10:09 AM in response to edsol

OK, so we've ruled out a specific problem with Skype. The nest next step would probably be to approach Plantronics and see whether they can offer advice.

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Answer 6

DL4STE

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4 points

Aug 20, 2010 6:06 AM in response to Roger Wilmut1

Hi,

I have the same problem. I can use the Plantronics Voyager Pro headset with my iphone without any problems. But with my Macbook I can only pair it. But there is no sound.

Thanks.

Stephan

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Answer 7

DL4STE

Level 1

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Aug 21, 2010 4:28 PM in response to DL4STE

Hi,

Today I have tried an extern bluetooth USB Stick and with this stick there are no problems.

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Answer 8

mstoilov

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Aug 24, 2010 1:25 PM in response to edsol

The voyager pro headset used to work perfectly well, until one of the Apple updates broke it 😟

This thread explains the problem and the fix. I just hope Apple fixes the problem in one of their next updates!

http://discussions.apple.com/thread.jspa?threadID=2527457

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