Has anyone gained access to their iPhone again after AIG locked and erased it?

AIG has locked and erased my iPhone. No one can help turn it back on. My phone is essentially a doorstop now. I have not been able to use it since 2/8/23. I wanted to schedule an appointment to repair my phone screen. I mistakenly hit "File a Claim", realized it was the wrong selection, and hit the "back" button. At that point, my card was removed from my apple wallet, phone was locked and erased. I have been unable to use my phone since that time. AIG sent the following message about a hour ago: Thank you for reaching out to us in regards to your AppleCare+ Theft and Loss claim. At this time after reviewing your claim and the information that is connected to it, it would appear that your claim has already been closed on our end. That being the case, we at AIG her no control over how long it takes for a device to be unlocked once the claim has been canceled. I would advise reaching out to Apple for assistance with having your device restored if the standard attempts to troubleshoot the problem have not resulted in its continued functioning.


Apple support has tried to restore my phone via itunes and various other routes. I have been on the phone since 8am this morning, both house phones went dead I was on the phone so long. I eventually had to use my son's phone. I am in shock that this is legal. No one will help and it is extremely frustrating.


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 16

Posted on Feb 11, 2023 12:40 PM

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Posted on Feb 11, 2023 12:56 PM

What kind of "lock"? If an Activation Lock, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


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Question marked as Top-ranking reply

Feb 11, 2023 12:56 PM in response to dionne139

What kind of "lock"? If an Activation Lock, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


Feb 11, 2023 2:35 PM in response to Limnos

This only occurs to customers who have AIG as their coverage for AppleCare (only applies customers who purchased AppleCare after like 2021, all other customers have Assurant). AIG shuts down your phone completely and it appears to be nothing anyone can do about it. I was hoping someone who has experienced this would comment but I appreciate your response as well.

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Has anyone gained access to their iPhone again after AIG locked and erased it?

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