Why is there another email popping up under my upgrade games

I’ve been trying to upgrade my games and the email it’s using a different email then mine

iPhone 12 Pro Max, 14

Posted on Feb 11, 2023 12:55 PM

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Question marked as Top-ranking reply

Posted on Feb 13, 2023 2:55 PM

Hello Cmshort97,


If you are seeing another email address when attempting to update your games, they may have originally been installed using another Apple ID account. That can generally be addressed by deleting the app, and then redownloading it so it is associated with your current Apple ID: Delete apps on your iPhone, iPad, and iPod touch


If you are experiencing a different behavior, is this happening with all your apps, or only certain ones?


Let us know, and we'll keep moving forward from there.

1 reply
Question marked as Top-ranking reply

Feb 13, 2023 2:55 PM in response to Cmshort97

Hello Cmshort97,


If you are seeing another email address when attempting to update your games, they may have originally been installed using another Apple ID account. That can generally be addressed by deleting the app, and then redownloading it so it is associated with your current Apple ID: Delete apps on your iPhone, iPad, and iPod touch


If you are experiencing a different behavior, is this happening with all your apps, or only certain ones?


Let us know, and we'll keep moving forward from there.

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Why is there another email popping up under my upgrade games

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