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iphone 5 unable to join network

Iphone 5s seem to be unable to join networks (wifi)


iPhone 5, iOS 10

Posted on Feb 11, 2023 2:12 PM

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Question marked as Top-ranking reply

Posted on Feb 13, 2023 6:08 PM

Our home wifi network - (eero) - tried 2.5ghz option as well and no success. The error is - “unable to join network”.

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Feb 13, 2023 7:05 PM in response to Ozzie7907

Just to rule out fat fingers, try changing the ssid and the password to something you can't mistype. Then makse sure you can connect to this network from another machine - connect and then make sure that you can actually have a live webpage load in a browser. Now that you've made sure the conenction works, then try this simplified ssid/password combo on your iphone. It should work. If it does, you are free to go back and update the ssid/password. It it doesn't then the wifi radio on your phone is hosed.

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Feb 13, 2023 3:25 PM in response to Ozzie7907

Hello Ozzie7907,


Welcome to Apple Support Communities. 


We understand that your iPhone will not connect to Wi-Fi networks. We are happy to point you in the right direction.


Were you able to complete the steps in the support article that brought you to us? If so and there’s no resolution, we recommend contacting Apple Support here: Contact - Official Apple Support


Let us know if you have further questions.


Take care.

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Feb 13, 2023 5:45 PM in response to Ozzie7907

iOS 10.3.4 came out over 3 1/2 years ago, that is the only update for an iPhone 5. Are you saying you've had problems since then?


What steps have you taken to try to resolve this, it would help to know what you have tried.


PS. If you are on iOS 10 as your specs indicate, you don't have an iPhone 5S, you have an IPhone 5.

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iphone 5 unable to join network

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