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TrevorBurch Author

Level 1

5 points

Help needed with my imac

So I have non Apple wired keyboard and mouse and I’m trying to boot the new imac os Ventura but won’t let me get past the pop up of keyboard and mouse pictures.

iMac, macOS 10.13

Posted on Feb 11, 2023 8:19 PM

Top-ranking reply

rkaufmann87

Level 10

144,808 points

Posted on Feb 11, 2023 8:43 PM

First I'm assuming you have turned on the keyboard and mouse. If you have and you are still having a problem, please do the following:

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

1. Connect the USB keyboard and mouse to the computer.

2. Open System Preferences – Bluetooth

3. Un-pair the wireless keyboard and mouse.

4. Turn off Bluetooth

5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support

6. Restart the computer normally.

7. Open System Preferences – Bluetooth

8. Turn on Bluetooth

9. Re-Pair the wireless keyboard and mouse.

10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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Help needed with my imac

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