Apple ID and old Apple TV

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Apple ID and old Apple TV

Hi ! I have an issue with an old Apple TV I found in my house(the software is 6.2.1). I reinitialised it but I can’t log in my iTunes nor iCloud account :

once I put my Apple ID and password, it just tell me that I did a mistake while writing them and can’t access but in the same time, I got a notification on my iPhone asking me to confirm the connexion ! Too late, because I already have to get back my IDs…

I think that the issue come from the version of the Apple TV, not taking Two factor authentification and so stopping the connexion while I have to confirm it. And I tried to update it, but it juste told me that it has the best version…

Is there any way to pass over it ?

thanks for an answer !

Apple TV

Posted on Feb 12, 2023 4:51 AM

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Answer 1

Top-ranking reply

TheMysterious_M Author

Level 1

23 points

Feb 12, 2023 5:39 AM in response to Urquhart1244

Wow thanks a lot for that answer !!! I didn’t expected one that fast and that complete… thank you !

But unfortunately, it didn’t work… I tried as you said multiple times with different devices to get even faster, but I think it just block as it’s not the good password. It looks like it work better without entering the code after my password, but still not work. And I tried for iTunes and iCloud, both didn’t work… and it’s not even asked this code, just the password : If you have another idea I would really like, if not thanks anyway !!! Maybe at least that may help others in the same situation…

just to give more details : I indeed have the Apple TV 2nd Generation, an iPhone 7 (so only IOS15.6) and an iPad (with iPadOS16.3). When I enter my password only, looks like it checks it is the good password but the 2-factor auth. make all fail ( I recieve the confirmation message and digits on my iPhone) ; when I add the 6digit code, it directly says I have the wrong password

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Answer 2

Feb 12, 2023 5:14 AM in response to TheMysterious_M

software 6.2.1 […] I tried to update it, but it juste told me that it has the best version.

That seems to match the Apple TV (2nd generation), A1378, 2010–2012.

I can’t log in my iTunes nor iCloud account

For iCloud services: The latest changes to iCloud may have made it incompatible with old system software, especially if your account is also used on current models devices (OS 16.2+), where you have accepted the new terms and conditions.

For iTunes Store:

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.

Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

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Answer 3

Feb 12, 2023 9:42 AM in response to Urquhart1244

So to be precise, I went in the setting app > iTunes > sign in, then here I entered my email address - I think here all is good - and then I came in the page I showed in the picture. I wrote carefully on my iPhone keyboard my password, asked manually for a 6 digits code on my iPad, entered it right after my password in the field on my iPhone and pressed Submit. Directly, I got the message « wrong password or ID » without hesitations (like no checking, as when you actually do a mistake of password). I tried few times to be sure I didn’t make any mistakes, same result…

And when I tried without the code again (only password in the field and submit), I had the little moment like if it was accepting it, and then same message (wrong password/ID) and a notification on my iPhone asking me to confirm the connexion - too late, can’t do anything on the apple TV except retrying…

Tell me if you see where I’m wrong ! Elsewhere, just not gonna use it… Thanks for the time took to help me anyway !!!

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Answer 4

Feb 13, 2023 6:25 AM in response to TheMysterious_M

Most users of this model with this issue report that they get access using the described method. Not sure why it doesn’t work for you. I don’t see what you may have done unintentionally different.

Maybe some other forum user has different suggestions to try?

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Answer 5

Feb 12, 2023 6:33 AM in response to TheMysterious_M

Please be precise about the last part, then it doesn’t matter how complicated your password is, as the timing only depends on entering 6 digits (verification code) in 30 seconds, which should be enough time.

Urquhart1244 wrote:

Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

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Apple ID and old Apple TV

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