the Apple TV Gen 3 is stuck on data & privacy screen.

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jia150 Author

Level 1

4 points

the Apple TV Gen 3 is stuck on data & privacy screen.

The Apple TV is 3rd Generation and it is plugged via ethernet cable to my local network.

I use my remote control also cannot choose continue or learn more,

is it have any solution to solve it?

Posted on Feb 12, 2023 9:29 PM

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Answer 1

Top-ranking reply

jia150 Author

Level 1

4 points

Feb 27, 2023 6:45 PM in response to Urquhart1244

I exchanged the battery for the Apple Remote (aluminium) before, but the status light still didn't blink.

I try to pair it with Apple TV Remote (1st generation) the status light is blinking. But I press up and down button and still cannot choose the continue or learn more.

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Answer 2

Feb 14, 2023 7:17 AM in response to jia150

Please use the button combination procedure instead.

Unlinking any previous remote: press and hold the Menu and Left buttons for up to six seconds. On screen, look for broken link symbol above an icon of a remote.
Linking the (new) remote: press and hold the Menu and Right buttons for up to six seconds. On screen, look for a linked chain symbol above an icon of a remote.

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Answer 3

Feb 13, 2023 1:58 AM in response to jia150

Is this about the older HD 3rd generation model, or about the latest 4K 3rd generation model?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support

Possibly the linking or pairing between the box and the remote is lost, and needs to be re-established.

For Apple TV (4th generation or later) and the Siri Remote, see: If your Siri Remote or Apple TV Remote isn't working - Apple Support
For Apple TV (3rd generation or earlier) and the old style Apple Remote (aluminum), see: Link or unlink your Apple Remote (aluminum or white) from your Apple TV - Apple Support - Wayback Machine

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Answer 4

jia150 Author

Level 1

4 points

Feb 13, 2023 6:39 PM in response to Urquhart1244

Apple TV (3rd generation)

Model number: A1469 for Rev A,

https://web.archive.org/web/20170219202753/https://support.apple.com/en-us/HT201254

for this link i unable to go to Settings > General > Remotes and choose Pair Apple Remote,

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Answer 5

Feb 27, 2023 7:57 AM in response to jia150

Does the status light blink on the box when pressing any of the buttons? That would mean that it at least detects a signal.

Try exchanging the battery for a new one. How to replace the battery in your Apple Remote - Apple Support.

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Answer 6

jia150 Author

Level 1

4 points

Feb 26, 2023 6:22 PM in response to Urquhart1244

Hi Urquhart1244,

i try the button combination procedure,

but the screen didn't appear the broken or linked chain symbol.

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the Apple TV Gen 3 is stuck on data & privacy screen.

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