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Screen problem

What could cause the screen on my new ipad so be so dim that I can barely make out images on the screen, making it unuseable?































































Posted on Feb 13, 2023 3:10 PM

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Question marked as Top-ranking reply

Posted on Feb 13, 2023 3:34 PM

Have you tried adjusting the iPad screen brightness?

Adjust the screen brightness and color on iPad - Apple Support


If you continue to experience difficulties, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple


If your iPad was purchased directly from Apple, you also have up to 14-days within which to unconditionally return your iPad for exchange or refund. If you have any concerns whatsoever, if applicable, you would be wise to make use the opportunity to exchange your iPad while the option remains available to you.

3 replies
Question marked as Top-ranking reply

Feb 13, 2023 3:34 PM in response to eduktr07

Have you tried adjusting the iPad screen brightness?

Adjust the screen brightness and color on iPad - Apple Support


If you continue to experience difficulties, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple


If your iPad was purchased directly from Apple, you also have up to 14-days within which to unconditionally return your iPad for exchange or refund. If you have any concerns whatsoever, if applicable, you would be wise to make use the opportunity to exchange your iPad while the option remains available to you.

Screen problem

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