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Level 1

4 points

my account is locked on security reasons

I know ID and passworg but the security e-mail written

in Apple is wrong. How to resolve the problem?

iPhone 5s

Posted on Feb 14, 2023 12:42 AM

Top-ranking reply

Level 10

418,075 points

Posted on Feb 14, 2023 6:36 AM

If a message says your Apple ID is locked or disabled "for security reasons"", the document If your Apple ID is locked or disabled - Apple Support directs you to reset your password as outlined in this article --> If you forgot your Apple ID password - Apple Support

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period, as outlined in this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support

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