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face id stopped working. tried suggested fixes. any ideas?

face id stopped working. tried all suggested fixes except delete current face id and do not see where to do that.

Windows, Windows 6

Posted on Feb 14, 2023 7:11 AM

Top-ranking reply

Level 10

418,627 points

Posted on Feb 15, 2023 6:23 AM

Hello,

Apple has several documents helping you with Face ID.

This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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