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Level 1

5 points

Face ID not working

I have followed all of the advised steps through the support page … my FACE ID is still not working/recognized. Please help???

iPhone 11 Pro Max, iOS 16

Posted on Jul 28, 2023 10:20 AM

Top-ranking reply

Level 10

418,801 points

Posted on Jul 28, 2023 10:45 AM

Hello,

Apple has several documents helping you with Face ID which uses the TrueDepth camera.

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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