New apple watch and home key

Question

New apple watch and home key

hi all, I had home key added to my old watch. it was all good. then I replaced the watch with a newer model. now I cannot add the home key to my new watch wallet. the watch just said it cannot add the home key and I may need to remove the key from apple home kit and re add it. I really don't want to do that as my phone is still working with the home key. the lock is the schlage encode plus. anyone with similar situation and was able to add the home key to a new watch?

Apple Watch Series 7

Posted on Feb 14, 2023 10:36 AM

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Answer 1

Top-ranking reply

somethingsomethingsomething1 Author

Level 1

10 points

Feb 20, 2023 4:46 PM in response to jdo_apple

i fixed it by un-pairing the watch and re-paring the watch. the home key was added automatically.

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Answer 2

Feb 15, 2023 5:58 PM in response to somethingsomethingsomething1

Hello somethingsomethingsomething1,

Make sure that you set up your home key through the Home app on your iPhone. If you set it up initially using a different app, you'll want remove it and set it up from the Home app. Here's how:

Set up a home key

1. Add a supported lock to the Home app.

2. Choose an unlocking option.

Express Mode: Unlock the door just by holding your iPhone or Apple Watch near the lock.

Require Face ID or Passcode: Hold your device near the lock, then use Face ID or Touch ID to unlock it.

3. Choose automations such as Lock After Door Closes and Lock When Leaving Home.

If the lock you add supports HomeKit, all residents of your household receive the home key automatically.

Find additional information here: Unlock your door with a home key on iPhone - Apple Support

Take care.

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Answer 3

Mike_P1

Community Specialist

Feb 16, 2023 7:45 AM in response to somethingsomethingsomething1

somethingsomethingsomething1,

Thanks for the additional information regarding your Apple Watch home key issue.

The next step is to make sure both the iPhone and Apple Watch are running the latest OS versions. This simple step can resolve issues like this:

• Update your iPhone or iPad - Apple Support

• Update your Apple Watch - Apple Support

Please let us know what happens. We'll be here for you.

Farewell!

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Answer 4

bruno75

Community Specialist

Feb 15, 2023 2:28 PM in response to somethingsomethingsomething1

Hey there somethingsomethingsomething1,

While we understand everyone wants to spend time enjoying their devices rather than troubleshooting them, performing steps provided to you from the Apple Watch that's having the issue is going to be the next steps to take.

If you need more help afterwards(you may need to contact the manufacturer), we also recommend letting Apple Support know what's been tried as they'll be in the best position to further help: Get Support

Cheers!

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Answer 5

Feb 15, 2023 5:34 PM in response to bruno75

i upgraded another watch for the other phone in my family today. after switching the old watch with a new one. the home key was added automatically to the new watch. so I dont think the issue is with the lock nor i need to re-add the lock.

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Answer 6

jdo_apple

Community Specialist

Feb 16, 2023 5:07 PM in response to somethingsomethingsomething1

Thanks for replying, somethingsomethingsomething1, and that additional info, it really helps! At this point, please contact Apple directly for further investigation of this:

Get Support

Have a great day and thanks for using the Apple Support Communities!

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