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i've just purchased a new iphone 14 pro. when i tried to customized my wallpaper locked screen, i could not customized it with my own photo from photo gallery. the only folders that showed up were emoji, weather, and color. how can i add my photo library to new wallpaper folder?
this problem did not happened when i changed my home screen background. i could access my photo library when customized home screen background.
First try a Forced restart
Click here > Force restart iPhone – Apple Support
Also ensure Screen Time is off.
Apart from that it should behave as in Personalize your iPhone Lock Screen – Apple Support
If it still misbehaves you can choose between backup and restore
( Allow a couple of hours) like this
How to back up your iPhone, iPad, and iPod touch - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
or reach out to Apple Support directly. You should be able to reach them here
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
First try a Forced restart
Click here > Force restart iPhone – Apple Support
Also ensure Screen Time is off.
Apart from that it should behave as in Personalize your iPhone Lock Screen – Apple Support
If it still misbehaves you can choose between backup and restore
( Allow a couple of hours) like this
How to back up your iPhone, iPad, and iPod touch - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
or reach out to Apple Support directly. You should be able to reach them here
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
hi, thanks for responding.
the thing is there is no folder “photo” under the “Add New Wallpaper”.. only folder “emoji, weather, and color”..
Is there any troubleshooting for this kind of problem?
Add a new wallpaper and start again.
If you transferred all data from an older phone the current set may not be compatible
Settings, Wallpaper, Add new wallpaper
IOS 16 No Photo Folder on Add New Wallpaper
