Face ID Failing After Installing iOS 16.3.1

About 36 hrs after upgrading my iPhone 11 to iOS 16.3.1 Face ID stopped working. Until then Face ID had always worked flawlessly. It refused to unlock the phone and forced me to enter the passcode to unlock it. I tried cleaning the notch, retrying unlock, nothing helped. After several failed unlock attempts I got a message saying "Face ID unavailable, try again later".


Eventually I tried resetting Face ID and tried to set it up again, but during the face scan process I got the Face ID not available, try again later message. I then tried restarting the phone and went back into Face ID setup and it failed again, but on the second or third attempt it suddenly worked and I could complete the Face ID setup process. From then on Face ID was working again. For about 24 hrs. Then it just stopped working again (this time I didn't get the unavailable, try again later message, it just wouldn't unlock).


This time I powered the iPhone off and on again and it still failed to unlock without the passcode a few times, but then suddenly started working again for no obvious reason.


I guess it could be an intermittent h/w issue, but I'm suspicious that iOS 16.3.1 may be causing the problem, has anyone else encountered issues with Face ID after updating to 16.3.1?


I'm also curious about the meaning of the message "Face ID unavailable, try again later" and what sort of issue(s) would trigger that? What sort of problem would cause Face ID to fail temporarily and waiting a while might resolve? Temperature or something?



iPhone 11

Posted on Feb 16, 2023 2:48 AM

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Posted on Mar 17, 2023 3:25 AM

Ok, took the phone into Apple today and they ran a swag of tests on it and finally declared the issue with Face ID was due to faulty Face ID sensors. The battery passed testing and the recommended action was to replace the Face ID sensor module. As this was going to cost more than A$300 I decided not to proceed.


So in the end this problem turned out to not be related to iOS 16.3.1 (coincidences do happen) nor was it caused by a flakey battery, it was a Face ID sensor hardware fault. ☹️

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90 replies

Mar 12, 2023 5:12 AM in response to David Shanahan

Whoops, I hadn't been monitoring this thread as I was busy with my new iPhone 14 (on which Face ID is working just fine with 16.3.1). Sorry.


I eventually decided the problems with Face ID on my iPhone 11 must be a (worsening) hardware error as it seemed to be happening more frequently day by day and although restarting the phone usually fixed it the problem always recurred a few hours later (sometimes less). But now, seeing how many others are having the same issue after installing 16.3.1, I'm beginning to wonder if I was a bit hasty...


I've wiped the iPhone 11 but still have it. I'll set it up as a new phone and see if the Face ID problem still happens and report back.

Mar 12, 2023 5:54 AM in response to Alancito

Yeah, I wasn't very happy that the battery capacity was so low only a little over a year after getting the new battery (the original battery lasted nearly twice that long before needing to be replaced), but I hadn't considered it might be related to this Face ID problem. I've got a 14 now, so I'm not sure I'll bother getting the 11's battery checked, but I'll see. Thanks for the suggestion.

Mar 13, 2023 5:36 AM in response to Alancito

Capacity is not the same as charge voltage; your reply exhibits a fundamental misunderstanding of how DC electronics work.


What’s more, Face ID does not spontaneously work while the phone is plugged in either.


Additionally, your idea that FaceID is “power demanding”, as opposed to say, mapping rooms with the integrated LiDAR and then processing the resulting point clouds (both of which I do daily) is just uninformed bananas.

Mar 15, 2023 2:00 PM in response to David Shanahan

How is 83% nearly the end of life for the battery!? If you had a laptop for a year, would you say the battery is dead, even though it lasts a full 4/5ths as long as it used to!?


I think my annoyance with this is that customers with your mindset enable the behavior that created the problem, and if they replace the battery and it works you’ll be happy, even though it’s all nonsense, the same as the last couple lawsuits apple paid a fortune out to resolve.


blah.

Mar 18, 2023 6:45 AM in response to David Shanahan

This isn’t intended to be an appeal to authority, but I’m an engineer with a robotics and electronics lab in my basement. I work at a small lab designing small weight and power solutions to technical and defense problems.


Your “mindset” is founded in not understanding how batteries work and what “battery health” means: FaceID is absolutely not a higher power demand than, say, the screen. Or the speaker. Much less cell, lte, wifi, and Bluetooth.


If swapping the battery fixes the issue, it would still indicate that this is either a software bug or, worse, planned obsolescence, for which apple has been successfully sued more than once.

Mar 18, 2023 2:54 PM in response to David Shanahan

I can Connect to the front cameras directly. I Can see that they work correctly: they receive power, I can get an image, and the data that would be used to perceive depth.


What I can’t see is how they interact with the faceID processing code, which is the same power consumption as, at most, taking a couple roots, and much less than most other continuous iPhone operations. 


I perceive your space to be conspicuous as a consumer because you tell a guy who acknowledged successful jurisdictional interactions with this company as “wearing a tinfoil cap” (and my previous response was interpreted and negated, but your ideas were preserved). 

***

Now imagine for a second you bought your first iPhone, and saving for it was a big deal, and you’re having this exact issue. Before the update, faceID worked even when your battery was super low. Now it doesn’t, even when your battery is fully charged (if this doesn’t make sense, do some research before responding). You can’t afford another phone. Android users aren’t experiencing these issues (ever) because updates to that OS aren’t occluded or obfuscated.

Mar 19, 2023 6:35 AM in response to magnum273

Thank you, that may explain the issue with my son's face ID not working as he had his screen replaced recently... Mine however, was not ever replaced, everything is the original. I keep trying to reset the face ID (sometimes it won't even let me, and every once in a while it works, but then after a day or so it stops. It's so bizarre. So if someone had their screen replaced, will his face ID ever work? It was replaced through verizons warranty plan.


Apr 11, 2023 12:40 AM in response to jptrek77

How did you get Apple to give you a replacement. I updated (I believe) at 16.2 and I didn’t want to but I was told that my deleted texts would come back in a deleted text folder (it did not. They claimed to ask a supervisor because I was apprehensive but they assured me this would happen. Not true.) Then my Face ID immediately stopped working. Now with the 16.4 update my phone is ghost writing after it auto updated…. My Face ID still doesn’t work.

Apr 26, 2023 4:20 PM in response to magnum273

Same here. iPhone X Face ID worked without fail for over 5 years no problem. Until I upgraded to iOS 16.4.1. It now states Face ID has detected a problem and has been disabled and all steps to reactivate have failed too.... So let me translate... "We at Apple want you to buy a new phone and so covertly and dishonestly we are stopping the phone from using a key function so that it inconveniences you so much that you buy an upgraded iPhone from us" ...

Anyone remember the legal action Apple faced after slowing down and killing batteries remotely of older phones .. they admitted as such and this is just another ploy and tactic to get more sales. B*****s!

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Face ID Failing After Installing iOS 16.3.1

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