fitness, heart rate, and workout apps stopped working last night (2/15/2023), watch series 4

Question

Level 1

8 points

fitness, heart rate, and workout apps stopped working last night (2/15/2023), watch series 4

Yesterday evening, after I took my watch off the charger, the fitness app stopped logging any activity. I didn't notice until bedtime, at which point I restarted the watch. After the restart, the fitness app shows nothing. Just a black screen when I start it. I've tried just restarting the app. Nothing. I've updated the watch (now at watch OS 9.3.1). Nothing.

The heart rate app has no history, and won't take a reading.

The workout app starts a workout (and reads my heart rate!), but dies when I end the workout. The usual summary screen appears, but the app dies before I can scroll to the end to hit the Dismiss button.

All of the other watch functions seem to be working normally. Just not these three apps. Which are very important to me!

I've also updated my phone (now at iOS 16.3.1, iPhone 11 Pro). Same behavior.

Any hints?

Apple Watch Series 4, watchOS 9

Posted on Feb 16, 2023 1:35 PM

Reply

Answer 1

Best reply

LD150

Level 10

90,031 points

Feb 16, 2023 3:28 PM in response to DotMacAlias

Ideally you should have updated the iphone first and the Watch straight after.

If all settings seem normal but behaviour is irrational there is a progressive hierarchy of remedies...

First force restart the Watch

i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.

Then, although it may seem irrelevant, while it is restarting Force Restart the paired iphone Force restart iPhone – Apple Support (UK)

Test it. If it is still misbehaving... Unpair and set up again

Unpair and erase your Apple Watch – Apple Support (UK)

and then

Set up your Apple Watch – Apple Support (UK)

If you've completed that troubleshooting and the issue is still not resolved, Contact Support.

Click here > Contact - Official Apple Support

or phone numbers

Click here > Contact Apple for support and service - Apple Support

and or

Genius Bar Reservation and Apple Support Options - Apple

Reply

Answer 2

DotMacAlias Author

Level 1

8 points

Feb 16, 2023 7:41 PM in response to LD150

I had to do the unpair/erase and set up. Life seems to be good again. Pain in the butt, but cheaper than a new watch.

I understand that I should update the phone before the watch. Keep in mind that the issues started before any updates. The watch update was an attempt to fix the issue. Next time I'll check for a phone update first no matter the reason for the watch update; neither device had indicated that there was an update available until I asked.

Despite my frustration, please know that I truly appreciate your very complete and clear response. Thank you!

Reply

Answer 3

LD150

Level 10

90,031 points

Feb 16, 2023 10:38 PM in response to DotMacAlias

You're welcome, glad I could help.

Reply

fitness, heart rate, and workout apps stopped working last night (2/15/2023), watch series 4

Similar questions