Imac asking for Apple user password

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Level 1

8 points

Imac asking for Apple user password

Hi all,

I have an imac 21.5 running macOS Sierra, issue as follows.

I have reset the computer ready to pass on the unit, on resetting the drive everything seemed to go fine except, I did forget to log out of the cloud so I can see my account where I can see all my details, Credit card , passwords the lot. When I click on the sign out button it asks for my apple id and password which is accepted, but then a pop up comes up asking for the Apple password which is not my apple id password, it seems to be an admin user which has been created during the factory restore.

I have attached a picture of the pop-up.

Also if I delete the device from my devices list on the apple id site will this log out the imac?

Any suggestions appreciated as I would like to pass the unit on, if not I would need to destroy the HDD to protect my personal data.

Thanks all

iMac 21.5″, macOS 10.13

Posted on Feb 16, 2023 6:52 PM

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Answer 1

BDAqua

Level 10

250,259 points

Feb 16, 2023 8:24 PM in response to ridgeau

If not...

See if you can create a new administrator account by restarting the Setup Assistant:

Boot into Single User Mode: Start/restart your Mac. As soon as you hear the startup tone, press and hold ⌘ + S until you see a black screen with white lettering. (If you end up back on the login screen after a flash of the black screen with white lettering, enter your password and it will return to the black screen.)
Check and repair the drive by typing /sbin/fsck -fy then ↩ enter - as directed by the on-screen text.
Mount the drive as read-write by typing /sbin/mount -uw / then ↩ enter.
Remove the Apple Setup Done file by typing rm /var/db/.AppleSetupDone then ↩ enter.
Reboot by typing reboot then ↩ enter.
Complete the setup process, creating a new admin account.

Be very careful to notice the spaces in those Terminal Commands.

Once you've done that the computer reboots and it's like the first time you used the machine, except all your data will still be there. Your old accounts are all safe. From there you just change all other account passwords in the account preferences!!

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