External battery slider charging case for the iPhone 6s
why doesn’t my case charge/recognize my phone. Case is fully charged but doesn’t charge my phone.
iPhone 6s, iOS 15
User profile for user:
Neil22R
User level:
Community Specialist
Hello Erwc14,
If your iPhone won't charge with your charging case, have you tried using a different charger?
Let's follow the guidance below for the best steps to resolve charging problems:
- Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
- Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet.
- Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
- Let your device charge for a half hour.
- If your device is still unresponsive, force restart your device:
10.iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.
11.Let your device charge for another half hour.
If your device still won't power on or charge, take your device, charging cable, and charging adapter to an Apple Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support.
If your iPhone or iPod touch won't charge - Apple Support
Cheers.