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Level 1

4 points

Face ID lock out d/t camera depth problem

Locked out can I reset or do I have to go to tech?

iPhone XR, iOS 16

Posted on Feb 17, 2023 7:29 AM

Top-ranking reply

Level 10

418,819 points

Posted on Feb 17, 2023 7:32 AM

Hello,

Apple has several documents helping you with Face ID.

This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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