Two Apple TV on separate locations, only the cam in the same network is visible, not the remote cam.

Question

Two Apple TV on separate locations, only the cam in the same network is visible, not the remote cam.

Dear Community,

I have the following setup.

Two locations, each location has an Apple TV and a HomeKit camera. All devices are up to date (tvOS 16.3)

All Devices are registered and connected to one account.

The issue:

On each Apple TV I can see the camera in the same network. But I would also like to see the camera on the remote network/ on the other location.

I can only see the other location camera stream on my mobile devices.

Do I miss anything. Do you have any solutions?

Thanks in advance,

Brian

Apple TV 4K, tvOS 16

Posted on Feb 17, 2023 8:21 AM

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Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,902 points

Feb 17, 2023 10:13 AM in response to TelevisionBoy

Verify that have two separate homes defined in the Home app, with devices assigned to specific rooms in each of these HomeKit homes. Then you should be able to select which camera you want wherever you are.

About the Home app and HomeKit - Apple

Home app - App Store preview - Apple

Intro to Home on iPhone - Apple Support

Set up HomeKit Secure Video on all your devices - iCloud - Apple Support

Set up security cameras in Home on iPhone - Apple Support

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Answer 2

Mar 8, 2023 10:02 AM in response to TelevisionBoy

Not sure. Unless someone else chimes in with a good idea, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

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Answer 3

Mar 7, 2023 5:04 AM in response to Urquhart1244

Thanks Urquhart1244 for your reply.

I was just able to test it a couple of days ago. Unfortunately its still not working as expected.

I have setup two separate homes, each one has one room. To that room I have added the devices, one apple tv and one camera.

As a result I was able to see the camera stream on a mobile device. Thats fine. I can see the camera on the Apple TV.

But if I try to open the camera stream on an apple tv it's telling me 'no response'.

I have removed one of the hubs, but that is not helping and I still get no response on Apple TV.

Anything else I could have missed during the setup process?

One setup option I see and I can not change is, that for the cameras stream and record is activated. But I would like to have only Streaming. Could that be an issue? becasue the iCloud account is just a standard one, not the iCLoud+.

Thanks and regards,

Brian

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Two Apple TV on separate locations, only the cam in the same network is visible, not the remote cam.

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