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Mail automatically being deleted on MacBook Air, after install of CleanMyMac X.

Hello.


I installed CleanMyMac X on my MacBook Air, (I know, hindsight), and now my emails automatically get deleted once I open up Mail.


I have tried looking up solutions but they seem to offer solutions that do not work or seem to be applicable to my computer. (i.e. go to this folder and click this tab but those are not options that are available following the process.)


I have tried looking at the options in CleanMyMac and under mail settings and cannot find a solution.


I appreciate your insight and solutions, thank you.


Currently running MacBook Air, Ventura 13.2.1 build and Mail Version 16.0 (3731.400.51.1.1)

MacBook Air

Posted on Feb 18, 2023 6:53 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2023 7:09 AM

Part 1 of 2


Ditto to @ BobTheFisherman


To add and this may seem harsh .


Any Third Party Applications that will interfere with the normal operation of the OS,  is an invitation for disaster and comprising the Operating System


Certain Applications maybe available on the Apple Apps Store - this only means the Developer is prepared to pay Apple a portion on each sale. What the Application may do to the computer is up to the User to check this out before purchase


Any of the below should be removed as per Developers Instructions


1 - Disk Cleaner 


This will include CleanMyMac , aka “ BrickMyMac “


Read some of the posting and arrive at your own conclusions.


Part 2 of 2 


Specific to CleanMyMac aka “ BrickMyMac “


The steps in #1 below is predicated on the Offending  Application has been Removed as per the Developers Specific Instruction 


#1 - Some Contributors suggest restarting in Recovery Mode and choosing to Reinstall the Operating System over  the existing installation. 


This may or may not replace elements of the Entire Operating System including the Home Folder ( User Account )  and replace any corrupted or removed elements of the Operating System and make thing right.


#2 - Then there are Other Contributors ( like myself ) would suggest  from this link Use Disk Utility to erase a Mac with Apple silicon.


For Intel computer >> Use Disk Utility to erase an Intel-based Mac followed by How to reinstall macOS


Thereafter to start from scratch and install all Required Application directly from the Apple Apps Store or Directly from the Developer.


If going this route - I suggest Not using Startup Assist to migrate things back as this will probably Re-Introduce the existing  issue that existed when the TM Backup was made 

5 replies
Question marked as Top-ranking reply

Feb 18, 2023 7:09 AM in response to ThatSafetyGuy

Part 1 of 2


Ditto to @ BobTheFisherman


To add and this may seem harsh .


Any Third Party Applications that will interfere with the normal operation of the OS,  is an invitation for disaster and comprising the Operating System


Certain Applications maybe available on the Apple Apps Store - this only means the Developer is prepared to pay Apple a portion on each sale. What the Application may do to the computer is up to the User to check this out before purchase


Any of the below should be removed as per Developers Instructions


1 - Disk Cleaner 


This will include CleanMyMac , aka “ BrickMyMac “


Read some of the posting and arrive at your own conclusions.


Part 2 of 2 


Specific to CleanMyMac aka “ BrickMyMac “


The steps in #1 below is predicated on the Offending  Application has been Removed as per the Developers Specific Instruction 


#1 - Some Contributors suggest restarting in Recovery Mode and choosing to Reinstall the Operating System over  the existing installation. 


This may or may not replace elements of the Entire Operating System including the Home Folder ( User Account )  and replace any corrupted or removed elements of the Operating System and make thing right.


#2 - Then there are Other Contributors ( like myself ) would suggest  from this link Use Disk Utility to erase a Mac with Apple silicon.


For Intel computer >> Use Disk Utility to erase an Intel-based Mac followed by How to reinstall macOS


Thereafter to start from scratch and install all Required Application directly from the Apple Apps Store or Directly from the Developer.


If going this route - I suggest Not using Startup Assist to migrate things back as this will probably Re-Introduce the existing  issue that existed when the TM Backup was made 

Feb 18, 2023 8:13 AM in response to ThatSafetyGuy

Firstly and more importantly >>


You are welcome 👍 and thank you too 😀


Do come back to the Apple Support Communities ( ASC )  in the future, if / or when additional questions may arise


Part 2 of 2 🤞 and hope the below helps


1 - Due diligence before downloading and installing any Application including Applications from the Apple Apps Store.


This may keep from getting " Clutter " on the machine that later has to removed


If that Clutter needs to be removed, some Developers offer Specific Instructions to remove their Application while other do not


2 - Prudence on what is downloaded and Really Needed in the long term versus a One Off need


3 - Generally, the Operating System is very well equipped to manage the Operating System on its own without Third Party interventions.


After all, who knows the innards of macOS better than Apple ( we, including myself sometimes think differently - humour here )


4 - IMHO, if Apple felt it was paramount to have Disk Cleaning Application, the would have it Built into the Operating System. Yes Microsoft Windows does have some but that is Windows


5 - System cache files do but up over time and can be easily remove but frequently Shutdown and Restarts


6 - To hasten the System cache clearing process - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

Feb 18, 2023 7:22 AM in response to ThatSafetyGuy

Thank you for your responses.


This is one of those things I find frustrating because as a lay person you try and find programs to keep your system running at its best and get rid of the bloatware that builds up over time. Doing a Google search and asking if that program is safe comes back with a big two thumbs up, supported by Apple, etc. and so you go with it.


You then get a glitch and issues ensue. I love my apple products and would like to get the programs that would work best for cleaning it up, keeping it running smoothly and at peak efficiency.


What is that then?

Feb 18, 2023 7:23 AM in response to ThatSafetyGuy

I know this seems humorous, but according to MacPaw, the cleanest way to uninstall CleanMyMac, is to use CleanMyMac uninstaller. It will get rid of all its companion files along with the .app file.

I agree with the other posters here that it is far more problematic to have CleanMyMac than it offers in terms of value. It gets in the way of many functions. Also, if you have Anti-Virus or other 3rd party utilities that claim to make macOS better, get rid of those too.

Mail automatically being deleted on MacBook Air, after install of CleanMyMac X.

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