My iPhone has the spontaneous restart issue, but…

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Level 1

4 points

My iPhone has the spontaneous restart issue, but…

It seems to be completely random and when it restarts the screen rotation fails to function.

I can provide all necessary details, but I’m not entirely sure if I need to at the moment. (The whole menu with the selection of stuff about devices kinda throws me off. If I need to add current model and iOS version I will!)

I have checked data analytics and I can’t seem to find anything specific that’s causing it—Jetsam events are normal, awdd is also normal (I looked all this up before coming to post this)

Is there anything I might be missing, any specific kind of log I should be looking for?

iPhone XS Max, iOS 16

Posted on Feb 19, 2023 12:56 AM

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Answer 1

SravanKrA

Level 10

431,814 points

Feb 19, 2023 2:07 AM in response to Stormberry

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support

Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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My iPhone has the spontaneous restart issue, but…

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