aol email from NYTimes cuts off at bottom

aol email from NYTimes cuts off at bottom


iMac 21.5″ 4K, macOS 10.15

Posted on Feb 19, 2023 5:06 AM

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9 replies

Feb 20, 2023 7:13 PM in response to rsfishmanmd

The logical conclusion is that they are using some improper web formatting for attachments. Mail uses Apple's Webkit, which is also found in Safari to render websites. It may also bring images or PDF in line if the message is properly formatted. But poor web formatting can cause the sort of the truncation you are seeing.


I would alert the NY Times people that something about their email is not following w3.org standards.

Feb 24, 2023 8:49 PM in response to tbirdvet

A little HTML background which can help explain it.


If you were to view the source of any given HTML you would see the source says:


<HTML><HEAD>Page heading on the web browser window</HEAD><BODY>Body of the webpage some <A HREF="sitename">visible text in link</A> </BODY>


If any component is missing from the body, it doesn't know where to close the page. If any encapsulated link is incomplete i.e. </A with no following > or something ends up inside in place of the markup, it stops encoding the page, and leaves you with a blank. The email program may try to overcompensate seeing what component naturally follows, but its guess may not always be correct. It gets more complicated with more codes. Some webpages have code Safari doesn't understand, and so it won't show that code. Well neither will Mac OS X Mail. Suffice it to say, the sender of your corrupt email is not showing the whole page in the email. When it comes to the "New York Times," they probably want you to go to the page, and pay their subscription to see the rest of it.


I mean you could write a letter to the editor of the New York Times, and ask, are these articles supposed to be legible in email? If not, then there is your answer.

Feb 20, 2023 8:30 AM in response to a brody

Thanks for your suggestion, but I already have the scrollbars always shown. There are no ellipses. I get the "The Daily" email daily [as the name suggests] from the NYTimes and sometimes [but not always] it is complete and sometimes the bottom 10-20% is missing. I receive AOL mail via the Apple Mail app. If I retrieve the same email via www.aol.com or via the Apple Mail app on my iOS devices, this doesn't happen. Go figure.

Feb 26, 2023 9:05 AM in response to tbirdvet

The website renders email HTML differently than the email software. The email software tries to encapsulate the webpage within the plain text of the email message like an attachment. If there is anything that looks like email MIME encoding in the attachment, it will mess up the email on the email software, since it is MIME aware, where the web browser is not.

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aol email from NYTimes cuts off at bottom

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