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Forced to enter payment for free app

I don’t understand why I have to enter a payment method for a free app! I get it “the app has in app purchases” but I still shouldn’t have to be forced to enter a payment method unless I’m purchasing something on the actual app. This is a very grimy move from Apple’s part. And for those of you smarty pants who want to say “it’s an instagram issue because it’s not an Apple app so it’s not Apple’s problem” do your research. I have an android as well and I am not obligated to add a payment method to download the app. This makes me feel VERY uncomfortable makes me lose even more trust in Apple.

iPhone 8, iOS 16

Posted on Feb 19, 2023 6:15 AM

Reply
Question marked as Best reply

Posted on Feb 19, 2023 7:59 AM

Apple requiring a payment method such as a credit or debit card, even for free apps or where you have enough account balance to pay for the item, is not an uncommon observation. Some possible reasons are outlined in the links below such as outstanding balance, an issue with a payment method you have currently entered, ongoing subscriptions, or simply because they say so. You can try to configure your account to not have a payment method but you may find there is no option other than to enter a valid payment method to satisfy one of Apple's requirements. If the item is free you will not be charged. If it costs something, your Apple ID balance will in most cases be used first. You can later try to remove the payment method and see if it only needs to be there temporarily.


If you can’t download or update apps on your iPhone or iPad - If you can’t download or update apps on your iPhone or iPad - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free." If you have something else on your account that requires a payment method, such as a subscription, and your current payment method is not working then Apple won't let you download even free things until you fix the payment method. This is explained in this document, 'If your payment method is declined in the App Store or iTunes Store' - If your payment method is declined in the App Store or iTunes Store - Apple Support


If you can't remove your last payment method or use no payment method with your Apple ID - Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.


Sign in with your Apple ID - Apple Support - at the very bottom: "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."


Also:


How App Store and iTunes Store purchases are billed - How apps, content, and subscriptions from Apple are billed - Apple Support

Some purchases aren’t charged to your Apple ID balance

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.


And:

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


So, the resolution will be to add a payment method:

This document explains how to add a payment method to your Apple ID on a Mac, Apple mobile device, PC, or online; click here --> Add a payment method to your Apple ID - Apple Support


If you still have problems Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support



2 replies
Question marked as Best reply

Feb 19, 2023 7:59 AM in response to mjolredzur188

Apple requiring a payment method such as a credit or debit card, even for free apps or where you have enough account balance to pay for the item, is not an uncommon observation. Some possible reasons are outlined in the links below such as outstanding balance, an issue with a payment method you have currently entered, ongoing subscriptions, or simply because they say so. You can try to configure your account to not have a payment method but you may find there is no option other than to enter a valid payment method to satisfy one of Apple's requirements. If the item is free you will not be charged. If it costs something, your Apple ID balance will in most cases be used first. You can later try to remove the payment method and see if it only needs to be there temporarily.


If you can’t download or update apps on your iPhone or iPad - If you can’t download or update apps on your iPhone or iPad - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free." If you have something else on your account that requires a payment method, such as a subscription, and your current payment method is not working then Apple won't let you download even free things until you fix the payment method. This is explained in this document, 'If your payment method is declined in the App Store or iTunes Store' - If your payment method is declined in the App Store or iTunes Store - Apple Support


If you can't remove your last payment method or use no payment method with your Apple ID - Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.


Sign in with your Apple ID - Apple Support - at the very bottom: "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."


Also:


How App Store and iTunes Store purchases are billed - How apps, content, and subscriptions from Apple are billed - Apple Support

Some purchases aren’t charged to your Apple ID balance

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.


And:

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


So, the resolution will be to add a payment method:

This document explains how to add a payment method to your Apple ID on a Mac, Apple mobile device, PC, or online; click here --> Add a payment method to your Apple ID - Apple Support


If you still have problems Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support



Feb 19, 2023 6:27 AM in response to mjolredzur188

1.

You can download free apps, but you may need to have a payment method on file, even if the app you want to download is free. 

As long as you only download free apps, it costs nothing.

Then your payment method remains intact.

If you are going to download a free app, there is a possibility to purchase the 'better' version, for example from a free version to pro version.

But that is not mandatory.

Use your Apple Account balance as default payment, then it is up to you whether you use it or not.

Free apps has also In-app pruchase.

Your payment method is actually a kind of deposit, if you buy something, it will be charged.


2.

If you don't have a credit card or don't want to use a credit card, you can also use your Apple Account balance as payment method.

See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)


When redeeming a gift card, the amount will be credited to your (1) Apple Account balance and (2) you need to set your Apple Account balance as your default payment.


(1)

See -> Check your Apple Account balance -> Check your Apple Account balance – Apple Support (UK)


(2)

See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.


If you're still unable to update your payment method, Contact Apple Support.


See also -> App Store & iTunes gift card -> Apple Gift Card - Apple (UK)

  • Add money to your Apple Account balance anytime, no gift card needed.

 

Forced to enter payment for free app

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