iCloud for Windows Outlook addin
I get this error message: Cannot expand the folder. The set of folders cannot be opened. The information store could not be opened.
Windows, Windows 10
I get this error message: Cannot expand the folder. The set of folders cannot be opened. The information store could not be opened.
Windows, Windows 10
Hi GF635,
Are you having this error with Outlook when trying to enable the add-in?
You can follow along with the steps here for trouble enabling iCloud for Outlook:
If you can’t add iCloud Mail, Contacts, or Calendars to Outlook
Let us know where exactly in the process you're having trouble.
Thanks for using the Apple Support Communities.
Got it, GF635
Thanks for sharing these details. Since this alert is appearing within the Outlook app, we'd suggest that you contact support for Outlook as there may be settings within the app itself that need to be adjusted. You can visit this link for information about how to contact Outlook Support: Outlook help & learning
Take care!
On my other machine, when I click on the arrow beside iCloud, I see trash and search folders. On this machine, I get this error message.
In the contacts folder on the left, I have nothing for iCloud compared to all my iCloud contacts in categories on the other.
Also, when I navigate to the outlook data file, both laptops have gf635@me.com with 16,424 KB from just a few minutes ago. I've tried everything in your response. The addin is loaded and checked, the contacts just will not load.
[Image Edited by Moderator to Remove Personal Information]
iCloud for Windows Outlook addin