Where do i enter my Apple Recovery key to gain access to my Mac Book

Question

Level 1

9 points

Where do i enter my Apple Recovery key to gain access to my Mac Book

I had purchased a new M1 MB Pro but continued to use my legacy devices as i was out of the country. When i attempted to access my new device but failed to remember the correct sign in, I now receive "your account has been locked" prompts when ever I attempt to access the device through my main personal admin user account. My sons standard account is usable but any attempts to elevate his status to admin in order to fix this problem I remain locked out, encountering again this user account is locked prompt.

All the Apple associates I encounter do not offer a solution other than erase the device making me believe they are either ignorant of the "locked user" terminology or are trained that when they encounter this issue, there is the possibility the device is stolen or the person in possession may not be the legal owner.

How can i access my device ?

I have my receipt of purchase !

The device is one of my registered devices !

I have my "Apple Recovery Key" with an arm length password !

What is the solution and why aren't the Apple Techs aware ?

MacBook Pro 14″, macOS 13.2

Posted on Feb 21, 2023 4:44 AM

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Answer 1

brbo

Level 8

38,761 points

Feb 22, 2023 2:11 PM in response to THEFROS

Wondering if you are using "FileVault":

ie: There's a (non-Apple) article online that provides a step-by-step method for: "How to unlock your Mac with its Recovery Key and FileVault active":

https://www.macworld.com/article/352153/how-to-unlock-your-mac-with-recovery-key-filevault.html

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Answer 2

brbo

Level 8

38,761 points

Feb 21, 2023 7:40 PM in response to THEFROS

Hi, and welcome to the Apple (user-to-user) Community.

Am no expert in this field, yet your question surely deserves a response.

Apple support has some articles online that may help, and once a discussion is under way, others with more expertise that either of us may choose to join the discussion.

Re: Apple Recovery key to gain access

Apple support's article How to generate a recovery key - Apple Support

also says how to:

"Use a recovery key

If you forget your Apple ID password, you can try to regain access using your trusted device protected by a passcode. Or you can use your recovery key, a trusted phone number, and an Apple device to reset your password. Make sure the device is running iOS 11 or macOS High Sierra or later, and be sure to enter the complete recovery key including upper-case letters and hyphens. Learn more about what to do if you forget your Apple ID password. "

______________________________________________________

Re: access to my Mac Book. / I have my receipt of purchase !

Seems your MacBook Pro is still fairly new:

You might want to enter the serial number (eg: from the receipt) to check your warranty and Apple Care service options:

Check Your Service and Support Coverage - Apple Support

ie: One stop for technical support, Apple hardware service, and software support.

Call Apple Support at 1-800-APLCARE (or use the app)

AppleCare Products - Apple

_____________________________________________________

About: Activation Lock for Mac - Apple Support

_____________________________________________________

If you still need help:

Learn more about using account recovery instead of a recovery key.

How to use account recovery when you can’t reset your Apple ID password – Apple Support

or

You might want to reach out to the MacBook Pro Support Team :

There's a "Get Support" link at the bottom of their website :

MacBook Pro - Official Apple Support

All the best :-)

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Answer 3

THEFROS Author

Level 1

9 points

Feb 22, 2023 10:08 AM in response to THEFROS

To clarify, when I RESTART MY MAC and attempt to sign in to the device NEXT TO MY "PARTITION" TYPE ICON, WITH MY DEVICES USER ENTRY PASSWORD ( not my apple id ), it gives the prompt "YOUR ACCOUNT IS LOCKED"

Hope this helps...and thank you again !

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Where do i enter my Apple Recovery key to gain access to my Mac Book

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