ask to buy

Hello URTHllc,

Let's use the steps below to make sure that both devices are all up to date:

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

You can also find those steps in this resource: Update your iPhone or iPad - Apple Support

If both devices are up to date, let's restart:

Restart your iPhone - Apple Support

Restart your iPad - Apple Support

Updating and restarting can sometimes help address odd behaviors.

Should that still persist, you'll want to reach out to Apple Support: Contact - Official Apple Support They'll be in the best position to look into this further.

Take care.

Hi URTHllc,

Our apologies for any confusion with how the steps are relevant.

Ask To Buy, and other iCloud services and features are built to work with the latest available software. Updating and restarting software are relevant steps that solve issues when software isn't behaving as designed.

If we rule out any issues with not being on the latest software and you still have a problem, you may have an account issue, in which case you would contact Apple Support for further assistance:

Get Support

There's nothing further you can without speaking to Apple Support if you are still experiencing a problem after restarting and updating your iOS software.

Thanks for using the Apple Support Communities.