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My grandmother tried to factory reset her computer and now there is no files

Posted on Feb 21, 2023 4:13 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 21, 2023 5:01 PM

See Apple's support document If your Mac starts up to a question mark - Apple Support in which it says that

A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.


Follow the steps in that document:

If the question mark is persistent, and your Mac does not start up normally:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
  3. Use Disk Utility to repair your startup disk. Follow the steps for a Mac with an Intel processor.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.



2 replies
Question marked as Top-ranking reply

Feb 21, 2023 5:01 PM in response to shaedyn161

See Apple's support document If your Mac starts up to a question mark - Apple Support in which it says that

A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.


Follow the steps in that document:

If the question mark is persistent, and your Mac does not start up normally:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
  3. Use Disk Utility to repair your startup disk. Follow the steps for a Mac with an Intel processor.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.



My grandmother tried to factory reset her computer and now there is no files

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